Help and FAQs

Not yet. Our checkout is not open, so nothing can be ordered or paid for on Evra at the moment. You can still browse, save products to your list and add them to your basket to plan ahead.

[PLACEHOLDER: how people will hear when checkout opens, for example by signing up to the newsletter]

Not yet. The brands and products you can see at the moment are samples that show how partner listings will look. They are not real and cannot be bought, and each one is marked as a sample.

It means we have reviewed the product against our published criteria. We have read its full ingredient or materials list, checked the claims on its label against the brand's evidence, and asked for the safety and compliance documents for that type of product.

It is not a laboratory test, a certification or a safety guarantee. Read what Checked means.

On every product page, under Ingredients. You will also find allergy information, warnings, how to use the product, and its packaging and recycling information.

Prices are shown in pounds sterling and include VAT where it applies. For products you buy from a brand's own website, the price shown there is the one that applies.

When our checkout opens, delivery to UK addresses will be free on orders over £30. [PLACEHOLDER: the delivery charge for smaller orders, and delivery times]

Our delivery and returns page has the full details.

[PLACEHOLDER: where Evra delivers, and any areas with different charges or times]

For orders placed with Evra, our delivery and returns page explains how to return an item, including the right to cancel that UK law gives you for most online orders.

[PLACEHOLDER: the returns window Evra offers, and who pays for return postage]

The brand handles your delivery, returns and refunds, under its own terms. Please contact the brand directly: its details are on its website and in your order confirmation.

If you think there is a problem with the product itself, please tell us as well, so we can look into it.

Some products are sold by the brand itself. Their "Buy from brand" button takes you to the product on the brand's own website, where you buy it directly.

Your purchase is with the brand, under the brand's own terms of sale, delivery and returns. Evra is not the seller. The brand's own privacy and cookie policies apply on its website.

It may. If you buy through a "Buy from brand" link, the brand may pay Evra a commission. The brand sets the price you pay, and the commission comes from the brand, not from you.

Read how we make money.

Brands can change their prices at any time, so the price on the brand's website when you buy is the one that applies. [PLACEHOLDER: how often Evra updates prices for "Buy from brand" products]

Only in this browser, on this device. When you save a product or add it to your basket, your browser stores the list. We do not keep a copy on our systems.

That means you do not need an account, but your list will not follow you to another device or browser, and clearing your browsing data removes it. Our cookie policy lists what we store.

No. Accounts are not open yet, and you do not need one to save products or use your basket.

No. Checkout is not open yet, so nothing in your basket is ordered, reserved or paid for.

Select the heart on a product again to remove it from your list, or use Clear list on the Lists page. You can change quantities or remove items on the basket page.

Evra is a UK-based shop for everyday essentials from partner brands, for the kitchen, cleaning, body care, the pantry, the home and baby. Read about us.

When you buy a product through a "Buy from brand" link, the brand may pay us a commission. When our checkout opens, we will also sell some products directly.

[PLACEHOLDER: any fees partner brands pay Evra, and confirmation that payments never decide whether a product is listed or marked Checked]

Read how we make money for the full details.

Before we list a product, we read its full ingredient or materials list, check the claims on its label against the brand's evidence, and ask for the safety and compliance documents for that type of product. Read how we choose.

Yes, please. Use our contact form to tell us what it is and where to find it. If it is your own brand, see list your products with Evra.

Our privacy policy explains what we collect and why, and our cookie policy explains what we store on your device. You can change your cookie choices at any time from Cookie settings at the bottom of every page.